Frequently Asked Questions
1. What kind of photo should I send?
For our back-view designs, a clear photo of your pet sitting from behind works best. A front or side photo can also work. If you're ordering this as a gift and only have a front or side photo, simply include your pet's breed—we'll use the available details to create the back-view portrait.
Please choose a clear, well-lit photo where your pet's coat color and markings are easy to see.
2. What if I'm not sure whether my photo will work?
No worries. Send us your photo and we'll let you know if we need a better reference.
3. Will the painting look like my pet?
We aim to capture your pet's recognizable features, colors, markings, and character. Each piece is hand-painted, so the final artwork is an artistic interpretation rather than an exact copy of the photo.
4. Can I customize the design?
Yes! You can customize details such as the background color, flowers, leaves, or other small decorative elements. For custom requests outside the standard options, purchase the Custom Design Add-On and leave your request in the order notes.
5. Can I have more than one pet on the same hanger?
Yes. For two pets, select the Two-Pet option when ordering. For more than two pets, please contact us before ordering.
6. Can you paint cats as well as dogs?
Absolutely! We can paint dogs, cats, and other beloved pets.
7. Will I see the artwork before it ships?
Yes. We'll send you a preview before shipping. If you want to keep it a surprise, just let us know when you send us your pet's photo.
8. Can I request changes after seeing the preview?
Small adjustments may be possible depending on the request. Major changes or completely different designs are not accepted once painting has started.
9. How long does my order take?
Each piece is handmade in the order received. Please check the current production wait time on the product page when placing your order.
10. Can I cancel or return my order?
Because each piece is custom-made, personalized orders are generally non-refundable and non-returnable. Once painting has started, cancellations or major changes may not be possible. If your order arrives damaged or there is an issue with your order, please contact us with photos and we'll help resolve it.
Still have questions?
Email us at heypawlorey@gmail.com.